FAQ
frequently asked questions
How do I place an order?
Placing an order is simple:
- Browse products on MivyaaWorld.com
- Add items to your cart
- Proceed to checkout
- Enter shipping details and complete payment
What payment methods do you accept?
We accept:
- UPI (Google Pay, PhonePe, Paytm)
- Debit & Credit Cards
- Net Banking
Will I receive an order confirmation?
Yes, once your order is placed, you will receive a confirmation via SMS/Email/WhatsApp.
How long does delivery take?
- Order processing: 1–2 working days
- Delivery time: 3–7 working days depending on location
Do you offer free shipping?
Yes, we offer free shipping on most orders. Any applicable charges will be shown at checkout.
How can I track my order?
Once your order is shipped, you will receive a tracking link via SMS/email to track your delivery in real time.
What if my order is delayed?
Delays may occur due to logistics or unforeseen circumstances. If your order is delayed beyond expected time, please contact us.
Can I return a product?
We accept returns only if:
- The product is damaged, defective, or incorrect
We do not accept returns for change of mind.
How do I request a return or replacement?
- Contact us within 24–48 hours of delivery
- Share unboxing video + images
- Our team will verify and process your request
When will I receive my refund?
- Refunds are processed within 5–7 working days after approval
- It may take additional time depending on your bank/payment method
Can I cancel my order?
Yes, but only before the order is dispatched. Once shipped, cancellation is not possible.
Are your toys safe for children?
Yes, all our products are carefully selected to ensure they are safe, engaging, and suitable for kids.
Do you offer educational or learning toys?
Absolutely! We specialize in:
- Educational toys
- STEM toys
- Skill development toys
Our products are designed to combine fun + learning.
Are the product images accurate?
We try to display products as accurately as possible. However, slight variations in color or design may occur.
How do I choose the right toy for my child?
You can explore:
- Shop by Age
- Shop by Category
- Skill Development Toys
This helps you find the most suitable products easily.
What makes Mivyaa World different?
Mivyaa World focuses on:
- Innovative and engaging toys
- Skill-based learning
- Curated collections for all age groups
We aim to make playtime both fun and meaningful.
Do you have a physical store?
Yes! Mivyaa World is not just an online store—we also offer an interactive in-store experience for kids and families.
How can I contact customer support?
You can reach us via:
Email: care@mivyaaworld.com
Phone: +91 9488558710
What are your customer support hours?
Our support team is available:
- Monday to Saturday
- 10:00 AM to 7:00 PM
